Refunds & Cancellations
Last updated 15 September 2026.
Digital products
14-day refund, no questions asked. A file cannot be returned, so we do not pretend otherwise: if you ask within 14 days of purchase, you get your money back. You do not have to justify it. Email us with your order reference.
If you find a genuine error in a product, tell us. We fix it, send the corrected file to every existing buyer at no charge, and you can still take the refund if you would rather.
Where you bought through a marketplace such as Etsy, that marketplace's refund process applies and we honour the same 14-day standard through it.
Custom work
Before work starts: cancel for any reason and any deposit is refunded in full.
During the build: you may cancel in writing at any time. You pay for the work completed to that point, and anything already paid beyond that is refunded. We will show you what was done.
If we miss the agreed delivery date for reasons within our control, and you no longer want the work, you get a full refund.
After delivery and acceptance: the fee is earned. If something we built does not do what the approved scope said it would do, we fix it at no charge. That obligation does not expire after an arbitrary window; if it never worked as specified, it never worked as specified.
Care plans
Monthly, and cancellable at any time. Cancelling stops the next charge and service continues to the end of the period you have already paid for. We do not charge cancellation fees and we do not require notice periods.
Delivery
Digital products download immediately after payment and are also emailed to you. If a file has not reached you within one hour, email us and we will send it directly. Custom work is delivered on the date stated in your written quote.
How to request a refund
Email stuart@kaufmanholdingsllc.com with your order reference or invoice number. We respond within one business day and process approved refunds within five business days, back to the original payment method.
Chargebacks
Please contact us before raising a dispute with your bank. We would rather refund you directly and quickly than argue through a card network, and we have never refused a refund request made in good faith.
Contact
Kaufman Holdings LLC
Email stuart@kaufmanholdingsllc.com
Phone (903) 309-1609